Downland Veterinary Group, located in Portsmouth, is a highly-rated veterinary clinic with a commendable Google Maps rating of 4.8 stars from 172 reviews, indicating a generally positive reception from a significant number of clients. This suggests reliability and quality care in their services. The clinic also functions as a Veterinary Nurse Training facility, highlighting its commitment to professional development within the veterinary field.

While the majority of the feedback is positive, one negative review stands out due to its severity and detail. A customer recounted a distressing experience involving a life-threatening emergency with their pet, where they felt the clinic prioritized payment over immediate care. This review contrasts sharply with the overall high rating and the other positive testimonials, which describe the clinic as caring, professional, and compassionate.

Positive reviews frequently mention specific staff members, such as vet Sarah Turner, praised for her professionalism and compassionate care. Another staff member, David, is noted for his passion and excellent memory for his patients, contributing to the clinic's welcoming atmosphere. These personal endorsements underscore the personalized care that many clients appreciate.

In terms of pricing, the clinic offers a Pet Plan, which is recommended by clients for covering non-urgent needs through nurse appointments, potentially offering cost savings.

Overall, while Downland Veterinary Group boasts a high rating and numerous positive reviews, potential clients should weigh the overwhelmingly positive experiences against the rare, yet concerning, negative feedback.